Returns&Exchanges

RETURNS

In our e-shop you have the right to return the purchased product within 44 days from the moment you have received it, on the condition that you report the return within the first 30 days.

HOW TO DO THAT?

  • Find MY ACCOUNT in the lower menu
  • Click RETURNS
  • Mark the most convenient means of sending back the product and receiving back your cash (if you plan further shopping, you can choose to keep the money on your account)
  • After you have filled out all the points in the form, our system will generate the final document. By validating it, you report the return
  • Now print out the form generated by the system
  • Pack the product together with the printed form and send them together within 14 days (from reporting you return) to the following address:
    Design u Katarzyna Rychlewska
    ul. Wspólna 50a / 20
    00-684 Warszawa</>Poland
  • As soon as we receive the returned jewelry, we will inform you about it by phone or e-mail. At any moment you can check your return status under the RETURNS bookmark
  • We will immediately pay back your money to the bank account indicated by you, in the way chosen by you while filling out the form (wire transfer or cash-back)
  • This will be done within 14 days at the latest, counting from the day we receive your return form**

CANCELLATION / CHANGE OF AN UNPROCESSED ORDER

If you have changed your mind and would like to cancel an order or change it, you can do that by clicking MY ORDERS. You can modify your order as you wish, until it acquires the “Packed” status.

EXCHANGE

If you want to exchange the purchased products, you can use the convenient “Money return to the client’s account” option. Go through the whole process, just like in the case of making a RETURN, and as when you arrive at the refund options choose “Money return to the client’s account”. In this way, the returned amount of money will be saved on your account until your next order, and will automatically be deducted from your next purchase. Thanks to which you exchange the returned product without unnecessary wire transfers or additional fees.

 

Questions or in need of help? Contact us!
e-sklep@kateandkate.pl or phone +48 504 436 981

100% SATISFACTION – JUST TRUST US

*concerns packages sent within Poland
** we may withhold from returning the money until the moment we receive back the jewelry

Kate&Kate
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