Complains

HAVE YOU NOTICED THAT THE PRODUCT YOU PUTHASED IN OUR E-SHOP HAS FLAWS?

  • Find MY ACCOUNT in the lower menu
  • Click COMPLAINT DEPARTMENT (RMA) and add an application
  • Describe the flaw of the purchased product
  • We will be grateful if you sent back your product through a courier company recommended by us. Contact us and we will send you the label for your package. We will order the courier for you and set up the transfer at a time and place indicated by you. We will also cover all the costs.*
  • Pack the product you wish to return and send it along with the label to the following address:
    Design u Katarzyna Rychlewska
    ul. Wspólna 50a / 20
    00-684 Warszawa
    Poland
  • JAs soon as we receive the product, we will contact the designer so he can examine your return. Please remember that in some cases this may take a couple of days. This is related to the fact that our jewelry comes from all over the world. Within maximum 14 days (counting from the day we receive the product), we will inform you if your return has been accepted.
  • If your return is accepted, we will do our best for a flawless product to be returned to you within a month. If that turns out to be impossible, we will consider an alternative option together with you. Remember that we are the ones covering all shipping costs.*
  • If your return is rejected, we will not leave you alone. We will try to find a way to repair the jewelry. This may demand an additional fee that we will inform you about.
  • At any moment you can check your return status in the COMPLAINT DEPARTMENT (RMA) bookmark

 

Questions or in need of help? Contact us!
e-sklep@kateandkate.pl or phone +48 504 436 981

100% SATISFACTION – JUST TRUST US

* concerns packages sent within Poland

Kate&Kate
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